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Frequently Asked Questions

In this section, you can find answers to the questions Psychohelp users are most curious about. We aim to help you better understand our platform by compiling frequently asked questions about our online and face-to-face therapy services, fee information, working principles, OPTA program, Neyim Var application and Psychohelp Premium contents. If you cannot find the answer to the question you are looking for, do not hesitate to contact us.

Psikohelp is an online therapy platform that connects clients with clinical psychologists. Psikohelp matches you with the right clinical psychologists for high-quality psychotherapy services. If you're unsure about finding the right psychologist, our team of psychologists will assist you. In addition to online therapy, Psikohelp offers various features such as an analysis kit, "What's Wrong With Me?" app, psychological tests, emotion regulation kit, psychological exercises, and a knowledge base. Join now!

You don't need to have a disorder to see a psychologist. Therapy can also be a way to better understand, listen to, and know yourself, helping you gain self-awareness. Psychotherapy assists individuals in coping with everyday life challenges and helps them recognize and address emotional, cognitive, and behavioral issues. However, there are also specific issues that may require someone to seek psychotherapy. These problems can make it difficult for a person to continue with their life and lead to a loss of functionality. Common everyday issues, such as anxiety, stress, loss of appetite, insomnia, obsessive thoughts, hyperactivity, panic attacks, addictions, or phobias, can contribute to these difficulties. Additionally, individuals may seek therapy due to existential struggles they are experiencing.

When choosing a psychologist, the first things people typically consider are whether the sessions are online or face-to-face the therapist's gender, fees, and qualifications. Other factors include the psychologist's area of expertise, education, therapeutic approach, fields of work, professionalism, and accessibility.

The therapy room is a space dedicated to the client. During a psychotherapy session, it is a place where the client is more active while the therapist accompanies them through the process. Therefore, the therapist typically listens to the client and provides useful feedback when appropriate.

A psychologist is not someone who directs or advises you in therapy. Instead, they assist you in dealing with your issues by helping you figure out how to manage them on your own. The psychologist listens to you and supports you in finding yourself and solving your problems, so you can take responsibility for your own decisions. A person may also seek therapy due to existential struggles they are experiencing.

Psychologists do not conduct therapy sessions with people they know because it can disrupt the transfer and counter-transference dynamics crucial for effective therapy. A client might struggle to be fully open with a therapist they know, may try to please the therapist, or find it difficult to express aggression. Additionally, a therapist cannot approach a loved one without filters, which can undermine the establishment of a solid therapeutic relationship.

It's because each client presents unique issues and requires a different approach. If family members see the same therapist, it can lead to complications. They might compare their experiences and question why the therapist is treating them differently. This could result in concerns about the therapist showing favoritism, not taking them seriously, or even sharing information between family members. Such doubts can hinder the effectiveness of therapy and prevent it from progressing healthily.

The time limit in therapy is important because it sets clear boundaries for each session. This limitation helps manage the therapeutic process effectively and ensures that sessions are not extended in case of delays or missed appointments, which can be frustrating for many clients. It allows for the emergence of various emotions and helps link these feelings to past experiences. Therapists aim to maintain healthy boundaries and adhere to the principle of reality, which supports the client's adult ego development and helps them cope with disappointments and challenges.

While free therapy may sound appealing, it often doesn't provide the same level of benefit as paid therapy. Having even a symbolic fee can help avoid feelings of indebtedness and promote a more professional and committed therapeutic relationship. The financial exchange helps underscore the value of the service and supports a more effective therapeutic process.

To get the benefits of therapy, it's crucial to attend sessions regularly. Inconsistent attendance can hinder the effectiveness of therapy, making it difficult to achieve meaningful progress. Consistent participation helps in establishing a strong therapeutic relationship with the therapist, which is essential for effective treatment and personal growth.

-Psychological Disorders: Issues such as anxiety, stress, panic attacks, trauma, abuse, obsessive thoughts, lack of appetite, insomnia, depression, addictions, phobias, and hyperactivity. - Personality Traits: Understanding and managing personality traits like histrionic, narcissistic, or paranoid personality. - Existential Crises: Questions about identity and the meaning of life, and seeking clarity on these issues. - Making Life More Functional: Improving overall quality of life, developing personal skills, and finding strategies for a more functional and fulfilling life.

Psychologists enter the therapy room without filters and focus on helping you benefit from therapy, regardless of who you are or what you've done. Therapists respect all views, genders, religions, languages, traditions, and cultures. They are professionals whose role is not to judge but to support you in your therapeutic journey.

Conversations between you and your therapist in the therapy room remain private and do not leave the room. However, with the exception of your personally identifiable information, a therapist might seek support or supervision from other professionals, sharing only relevant details about your case for the purpose of enhancing the therapy you receive. This means that any shared information is limited to what is necessary for professional guidance and does not include personal identifiers.

During therapy, everything you discuss is important to the therapist. They may take notes on topics that might seem insignificant to you. However, it is less likely that they will remember every detail of every event verbatim. The focus is on the overall context and themes of your discussions rather than recalling every specific detail.

Therapists typically do not accept gifts during the therapy process. Accepting gifts can create various issues, such as the client feeling exploited, thinking that they have a special relationship with the therapist, or attempting to blur professional boundaries. In some cases, it might be seen as a sign of dependency. Allowing gifts can disrupt the therapeutic process and harm the professional relationship.

If a client cannot attend a scheduled therapy session, they should inform the therapist 48 or 24 hours in advance. Otherwise, the client is required to pay for the missed session. Although therapy may seem like a one-sided process, it is actually a collaborative effort. The therapist allocates their time and resources specifically for that appointment. This agreement is established at the beginning of the therapy process, and both the client and therapist are expected to adhere to it regardless of personal circumstances. Flexibility in this regard can undermine the therapy process and affect its effectiveness.

The duration of therapy can vary widely and is not easily defined. It depends on the client's situation and the issues they are facing, as well as the specific therapeutic approach used. Therapy can last anywhere from 6 months (with weekly or bi-weekly sessions) to up to 10 years or more, depending on individual needs and goals.

For therapy to be effective, the client needs to be fully aware and conscious during sessions. Alcohol or drug use impairs cognitive functions and can hinder the therapeutic process. To ensure that therapy progresses in a healthy and productive manner, it is essential that there are no factors affecting the client's consciousness or mental clarity.

When clients learn personal details about their therapist, it can disrupt the therapeutic relationship. Clients might start to see the therapist more as a friend than a professional. For example, if a client discovers the therapist's opinions on certain matters, it can alter the client's perceptions and associations, potentially affecting the therapy process. To maintain a clear professional boundary and ensure the focus remains on the client's needs, therapists generally keep personal information private.

Online therapy is ideally conducted in a private and closed environment, similar to a traditional therapy setting. This is important because any external distractions in an open environment can disrupt both the client’s and the therapist’s focus. Such distractions might interfere with associations and the therapeutic process, potentially harming transference and making it difficult for the client to fully engage emotionally. For a session to be effective and healthy, it’s crucial to be in a quiet, private space where both parties can concentrate without interruptions.

When seeking online therapy (online psychologist) services, the critical step is matching with the right psychologist. Relying on automated systems with minimal information often leads to poor outcomes. Psikohelp addresses this issue with OPTA, allowing you to find the most suitable psychologist with the assistance of a professional. Download the app now and apply to get started.

On the PsikoHelp platform, you can start therapy with one of our clinical psychologists during specific time slots available on both weekdays and weekends. You can schedule your online therapy sessions at a time that suits both you and your chosen psychologist, including evenings and weekends.

At PsikoHelp, we ensure the privacy and security of your personal data in accordance with the KVKK (Personal Data Protection Law) disclosure statement. No audio or video recordings are made during sessions. Confidentiality and the client's privacy are fundamental during the online therapy process. For clients over 18, information is not shared with third parties or institutions unless requested by the client. However, in cases requiring hospitalization or where there is a risk of self-harm or other life-threatening situations, information may be shared with only the necessary parties to ensure the client’s safety and well-being.

Online therapy is not suitable for individuals with: - Alcohol or substance addiction. - Potential to harm others. - Conditions requiring hospitalization. - Severe psychotic symptoms. - Severe mental health issues. Additionally, clinical psychologists do not have the authority to prescribe medication. Individuals needing medication should consult a psychiatrist. Those experiencing suicidal thoughts or thoughts of self-harm or harming others should seek immediate help from the nearest healthcare facility. For such cases, it is recommended to visit the nearest health institution for necessary diagnosis and treatment.

Online therapy is a method where therapy sessions are conducted over the internet. To access online therapy, individuals need a computer or smartphone and a stable internet connection.

Online therapy is not suitable for individuals who: - Have thoughts of self-harm or harming others. - Have suicidal thoughts. - Require medication for their condition. - Struggle with alcohol or substance addiction.

Many scientific studies have shown that online therapy can be as effective as face-to-face therapy.

Clients should ensure the following during sessions: - Do not record audio or video of the sessions. - Provide suitable conditions for online therapy, including a proper environment, stable internet connection, adequate internet speed, and functional computer/smartphone and headphones. - Join sessions on time. - Avoid using alcohol or drugs before or during the sessions.

You can access online therapy services using your mobile device or desktop computer. For face-to-face psychological support, you can request therapy by calling us or sending a message via WhatsApp.

Once you are sure you have found the most suitable clinical psychologist for yourself, you can request an appointment by selecting at least three different time slots from the psychologist’s calendar. After a suitable session time is determined with your chosen clinical psychologist, you can start your online therapy.

Direct communication with your psychologist outside of scheduled therapy sessions is generally not encouraged. In case of emergencies, you can contact your psychologist directly.

Session durations typically range from 45 to 50 minutes. However, this can vary depending on the therapy method used, the patient’s needs, the therapist’s preferences, and the type of therapy being provided. Initial sessions may be longer; for example, first sessions in couples therapy can extend to 1.5 hours. The reason for the 45-50 minute duration is that it is considered sufficient for maintaining the client’s attention and allowing for in-depth work.

All specialists on PsikoHelp are clinical psychologists. They offer services in various fields, including: - Child & Adolescent Therapy - Adult Therapy - Couples Therapy - Family Counseling - Geriatric Therapy - Sexual Therapy You can receive support through both in-person and online therapy options.

You can reach us by: - Calling or sending a WhatsApp message to 0 212 216 23 67 or 0 541 963 89 87. - Emailing us at [email protected].

On PsikoHelp, therapy fees vary depending on the clinical psychologist’s experience, age, and the methods or approaches they use. Session fees are different for each psychologist. We will assist you with all details regarding the cost of psychological support.

The therapist assigned to you is based on the information provided in the form you filled out. However, if you wish to change your psychologist, you can contact a new psychologist based on your own criteria. If you are still unsure, you can use our OPTA program to select a new psychologist from the ones we recommend. You can make this request by contacting us via WhatsApp or phone.

If you experience any issues with your therapy service, you can contact us at: - Phone or WhatsApp: 0 212 216 23 67 or 0 541 963 89 87 - Email: [email protected]

Psychological tests are tools that help individuals better understand themselves by measuring their emotions, thoughts, and behaviors, and identifying symptoms they may have. Depending on the purpose of the test, it can assess various areas such as depression, anxiety, stress, memory, attention, intelligence, and personality traits. Psychological tests are developed by expert clinical psychologists based on scientific criteria and standards.

Psychological tests alone do not replace a psychological diagnosis. Their results are intended to provide individuals with more information about themselves but do not constitute a diagnosis. A comprehensive diagnosis typically involves a combination of test results, clinical interviews, and other assessment tools used by a qualified mental health professional.

Psychological tests on the PsikoHelp platform are prepared by impartial clinical psychologists based on scientific criteria. The results are calculated relative to the general population, and individual differences can affect these results. For more information and to discuss your results, schedule a consultation with one of our expert clinical psychologists on PsikoHelp.

Psychological tests are tools used to gain more information about the client's psychology. Through psychological test tools, both the client and the psychologist can gain more insight into the severity of the problems the client is experiencing. Clinical psychologists consider the results of these tools when making their assessments.

Psychological tests are meticulously prepared according to psychometric criteria. Psychological tests are used in scientific studies after conducting pre-test and post-test studies on many individuals.

To publish the psychological tests you have developed among the other psychological tests on our website, simply send an email to [email protected].

All psychologists working on the Psikohelp platform provide psychotherapy services in a fully professional manner. The psychologists offering services through Psikohelp charge a fee for their sessions.

After creating your account on the Psikohelp app and being matched with a suitable psychologist, you can enter your payment details to purchase the most advantageous package for planning your session and complete the transaction using a bank/credit card. If you wish, you can save your cards for quicker purchases in the future. All your information is securely stored using the iyzico infrastructure, which is one of the most widely used in online shopping.

Expectations from the therapy process vary depending on the client's needs. You can set your goals in collaboration with your therapist. It's important to understand that therapy can take time. When collaborating with your therapist, don’t hesitate to ask questions, communicate honestly and openly, and share your expectations regarding therapy. Commitment to therapy and regular attendance will help you get the most out of the process. If the therapy method involves homework, it's important to complete them and try to apply the skills you've gained in your daily life.

The frequency of therapy sessions can vary depending on the needs of the therapist and the client, the type of therapy, and the goals of the therapy process. Generally, therapy sessions are held once a week, which is suitable for many people. However, in some cases, sessions may be more frequent or less frequent.

Online therapy is conducted over the internet, while face-to-face therapy takes place physically between the therapist and the client. In online therapy, the therapist and client do not need to be in the same geographic location, making it an accessible option for those who may have difficulty accessing therapy due to their location. However, in areas without access to technology, online therapy may not be possible. In face-to-face therapy, non-verbal communication is often more effective because the therapist and client are in the same environment. If you are conducting online sessions, ensure that you have a stable internet connection, your device is charged, and that you have a quiet, distraction-free space before the session to avoid technical issues. Additionally, before starting therapy, it’s important to clarify what you aim to achieve and what your expectations are. Approaching therapy with honesty and an open mindset is crucial. You can also think about the topics you want to address before the session, which can help make the therapy more productive.

Online therapy is a mental health service where individuals can consult with a licensed psychologist through online applications. After selecting a suitable therapist, an appointment is scheduled based on the availability of both the therapist and the client. The session is conducted via video call at the agreed-upon date and time. For this, a computer or smartphone and an internet connection are sufficient. Online therapy offers flexibility and provides an accessible treatment option for many people. Payments are also securely processed online.

While online therapy is an effective option for many, it may not be appropriate for everyone due to specific needs and circumstances. It may not be suitable for individuals with severe mental health issues who require face-to-face interaction. In cases of emergencies, face-to-face therapy might be a better option. Additionally, people experiencing technical issues, having trouble accessing technology, or lacking a suitable environment for the session may find face-to-face therapy to be a more effective choice.

Confidentiality and ethical guidelines are fundamental to therapy, ensuring that clients feel safe and their privacy is protected. Here’s an overview of these principles and how client information is safeguarded: Confidentiality and Ethical Guidelines Confidentiality: Therapists are committed to keeping clients' personal information, emotional content shared during therapy, and other sensitive data private. Ethical Standards: Therapists adhere to ethical standards and guidelines to ensure client confidentiality. At the beginning of therapy, therapists provide detailed information on how client data will be protected and the guidelines for maintaining confidentiality. Informed Consent: Clients sign a consent form before therapy begins, detailing how their personal information will be used and with whom it may be shared. Protection of Client Information Information Sharing: Client identity and demographic information are kept confidential. Information about the client's condition may be shared with colleagues only with the client’s consent, such as during supervision or case meetings. Any sharing of information must comply with legal requirements and the client's consent. Emergency Situations: In cases where hospitalization or situations posing a serious risk, such as suicidal tendencies, arise, therapists may share information with necessary individuals to ensure the client's safety, but only as needed and with a focus on the client's well-being. Online Therapy Security: In online therapy, confidentiality is maintained through encrypted communication tools. During sessions, audio and video recordings are not made, and client privacy is strictly upheld. Payment Security Transaction Security: Payments for online therapy are securely processed using encrypted payment systems like iyzico. Personal and payment information is protected during online transactions, and clients have the option to save their card details for faster future purchases.

At Psikohelp, we ensure the confidentiality and security of your personal data in accordance with the KVKK (Personal Data Protection Law) disclosure document. During sessions, no audio or video recordings are made. Privacy and confidentiality are fundamental in online therapy. For clients over 18, information is not shared with third parties or institutions unless requested by the client. However, in cases requiring hospitalization or situations involving serious risks, such as suicidal tendencies, information may be shared with only necessary individuals and in a limited, purpose-driven manner to ensure the client's safety. For payments, you can complete transactions using your bank or credit card. You have the option to save your card details for quicker future purchases. All your information is securely stored using the widely used iyzico infrastructure for online transactions.

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